For your orders we pray you to use only the automatic cart. Other forms (e-mail, letter, etc.) will be rejected, except upon agreement of "L'Arca di Noè".
Note that, if you want to change the order (add or remove items, quantity, mode of payment, etc..), this can be done ONLY BEFORE you send it, then only us can perform theese operations. So, in case of subsequent changes (if possible BEFORE that we evade your orders), please notify us by e-mail without send us a new order or another in addition, that would only create confusion, then having to cancel them.
About the items not available or absent in the catalogues, it's possible to ask explanations using the "note" field in the order form, or by e-mail.
We pry you to write your right address and wait for your parcel at home, because if it come back to us, you must to pay again for another shipping.
We exhort you to verify your e-mails to avoid they arrive anonymous or with generic object as "info": we delete always it as possible spam or virus!
At last, we invite you, to avoid possible incomprehensions, to use always the same e-mail address, at least for all the contacts about the same order.
Remember that mails sent without object or with only a writing such as "info" will be deleted as precaution against virus and spam.
Images of items.
In each catalog, images have been included to better identify and illustrate the items as well as all those species of animals whose scientific name may not suggest anything to you. Please note that all the photos are simply indicative and may not faithfully reflect the purchase items, similar, but not identical (the organisms, like their fossils, are not objects reproducted in series) to the one eventially chosen in the catalog. Exceptions are the photos of all the items offered for sale as single pieces: in this case the photo is precisely that of the object in question.
Product warranty.
Anyone who makes a specific request at the time of ordering, for orders worth not less than € 50, will be provided with a free certificate of authenticity from our company, relating to the purchased product (s). In the case of several items, the certification will be cumulative: we do not issue one for each item, if its value is less than 50 euros.
This must necessarily be requested when ordering to be included in the package. Otherwise, within the following 14 days, we will only be able to send a scanned copy, as we do not send material at our expense.
We remind you in this regard that we are however only resellers, and not a University or similar body authorized to issue such certifications, and therefore this document will never have the same value. In fact, it must be drawn up by a qualified professional who, obviously, as for the authentications of works of art, archaeological goods, precious gems, etc., charges handsomely for this document, a sum of money which, in all probability, will be much greater than value of the goods purchased. It therefore seems superfluous to point out that no one online provides this professional service for free.
By purchasing from us, however, we are always responsible for the quality of the goods sold, thus giving a guarantee of validity for all products purchased, for which you can exercise a regular right of withdrawal. Insects, fossils, shells etc. they are usually accompanied by a special tag from our company with the data of the find in question, when these are available. Together with any certificate of authenticity that may be requested by you, no later than 14 days after purchase, we therefore guarantee that our items are safe, both as regards their originality and with regard to legal regularity (CITES, complaints, etc).
Use of products.
Most of the items we sell are reserved exclusively for collectors or professional use.
Therefore we do not respond in the most absolute way nor do we give any guarantee for improper, careless or reckless use of our products.
By this we mean that if you want to use our shells for massages and in doing so you graze the epidermis, if you want to put the dried starfish in the aquarium and by doing so restarting the rot processes all the fish will die, if you intend to crush minerals and obtaining powders that could be toxic if ingested, inhaled or handled, if you want to experience the thrill of frying and eating spiders and scorpions or other arthropods as is used in Southeast Asia, although aware that they are dead animals, stinging and / or poisonous, long dried and treated with insecticides, preservatives, petroleum, formaldehyde, etc. etc., if the stuffed vertebrates you give them to your children to make them into soft toys or bath ducks, the consequences of these deplorable actions will fall exclusively on the interested party or whoever is responsible for him.
The same applies to an inexperienced and unprofessional use of our chemical products which, in any case, always show their degree of danger, flammability and toxicity on the labels with all the appropriate warnings.
Therefore, do not buy our items compulsively if it is not clear to you what they are for and what the final use is for which they are intended.
In any case, we strongly advise you to always evaluate well and carefully what you are ordering and, if you have any kind of doubt about it, you are strongly requested to contact us in advance BEFORE sending us an order, in the mutual interest to avoid problems, discussions and losses of time. We are at your disposal!
